Shipping policy

 

Shipping & Delivery Policy

La Tiera ships orders by tracked air parcel through trusted third-party logistics partners.

Shipping rates

  • United States: USD 12
  • Australia: USD 15
  • Canada, Japan, United Kingdom, Germany, France, Italy, Spain, Netherlands, Belgium, Austria, Poland, Sweden, and Denmark: USD 8

Orders over USD 200 after discounts qualify for Free Tracked Shipping. In Shopify, this means the free rate appears from USD 200.01. The applicable rate is shown at checkout.

DDP delivery

Orders are shipped using DDP (Delivered Duty Paid) service. Duties, import taxes, and customs-related charges are prepaid or handled through our shipping arrangement, so customers should not be asked to pay unexpected customs fees upon delivery.

If a carrier unexpectedly requests an additional customs payment, please contact us before paying whenever possible. If you have already paid, send us the receipt so we can review the issue.

Processing time

In-stock items are normally processed within 1–3 business days after payment is confirmed. Custom or made-to-order items may require approximately 20 days of processing time. Processing time is separate from delivery time.

Estimated delivery time

  • United States: 5–8 business days after dispatch
  • Australia: 4–7 business days after dispatch
  • Other supported destinations: approximately 3–8 business days after dispatch

Business days exclude weekends and public holidays. Delivery estimates may be affected by local carrier operations, customs inspections, weather, or other circumstances outside our reasonable control.

Tracking

After your order ships, we will email you a tracking number. Tracking information may take a short time to update after dispatch.

Shipping address

Please provide a complete and accurate shipping address. Contact us as soon as possible if a correction is needed. Once an order has shipped, we may not be able to change the address.

Lost or damaged parcels

If a parcel is significantly delayed, lost, or damaged in transit, contact us so we can investigate with the logistics provider. If the carrier confirms that the parcel was lost or damaged in transit, La Tiera will arrange a replacement or refund, as appropriate.

Contact

Email support@latiera.com and include your order number so we can assist you promptly.