Warranty

La Tiera offers a one-year warranty from the date you receive your order for defects or issues resulting from the workmanship of the jewelry.

What is not covered

The warranty does not cover:

• Lost items;
• Normal wear and tear, including scratches, tarnishing, or fading of metals and gemstones;
• Damage caused by improper care, including exposure to chemicals, water, or excessive force;
• Repairs, alterations, or other modifications made after purchase by a third party outside La Tiera; or
• Items received through a promotion or campaign where the applicable promotion states that the item is excluded from warranty coverage.

How to submit a claim

Email support@latiera.com with your order number and a description of the issue. We may ask for photographs or other information needed to review the claim.

If an inspection is needed, we will provide instructions for sending the affected item to us for quality review and testing.

Approved claims

• If the same item is in stock and the claim is approved, we will provide a replacement of that item.
• If the item is unavailable because of inventory limitations or discontinuation, we will provide store credit equal to the original purchase price of the item.