FAQs

What kind of jewelry does La Tiera offer?

La Tiera offers handcrafted jewelry made with natural stones, pearls, amber, 925 sterling silver, and thoughtfully selected details. Our pieces are designed with vintage warmth, modern ease, and a quiet sense of personal beauty.

Are your pieces handmade?

Many La Tiera pieces are made in small batches and finished with careful handwork. From stone selection and setting to polishing and final inspection, we focus on texture, balance, and details that make each piece feel personal and lasting.

What materials do you use?

We use materials such as natural stones, pearls, amber, 925 sterling silver, gold-plated sterling silver, and selected decorative accents depending on each design. You can find the specific material details on every product page.

Will natural stones, pearls, or amber look exactly the same as the photos?

Natural materials may have slight variations in color, pattern, shape, texture, or internal markings. These natural differences are part of the beauty of each piece and make every item feel uniquely yours.

How should I care for my jewelry?

To keep your jewelry beautiful, avoid direct contact with water, perfume, lotion, sweat, and harsh chemicals. Store each piece separately in a dry place, and gently wipe it with a soft cloth after wearing.

Can I wear La Tiera jewelry every day?

Yes. Many of our pieces are designed for everyday wear, but we recommend treating them with care. Remove your jewelry before showering, swimming, exercising, sleeping, or applying skincare and perfume.

Do you offer custom sizing or engraving?

Selected styles may be available for custom sizing, special styling, or engraving. If you are interested in customization, please contact us before placing your order so we can confirm whether it is possible for that piece.

Is La Tiera jewelry good for gifts?

Yes. Our pieces are made for meaningful moments — birthdays, anniversaries, Mother’s Day, weddings, graduations, and quiet personal milestones. Jewelry can carry memory, warmth, and feeling in a way that words sometimes cannot.

How long does it take to process my order?

Most ready-to-ship items are prepared within 1–3 business days. Customized or made-to-order pieces may require additional time. You will receive a confirmation once your order has been shipped.

Do you ship internationally?

Yes, we offer international shipping to selected destinations. Shipping time may vary depending on your location, customs processing, and local delivery service.

Are customs duties and import taxes included?

Customs duties, import taxes, VAT, or other local fees are not included in the product price or shipping fee unless clearly stated at checkout. These charges are the responsibility of the customer and may vary by country.

Can I return my order?

If there is any issue with your order, please contact us within 14 days of delivery. Items must be unworn, unused, and returned in their original packaging. Custom or personalized pieces, final sale items, gift cards, and earrings are not eligible for return unless they arrive damaged or incorrect.

What should I do if my item arrives damaged or incorrect?

Please contact us within 48 hours of delivery with your order number and clear photos of the item and packaging. We will review the issue and help you with the next steps.

How do I contact La Tiera?

For questions about orders, sizing, customization, jewelry care, or gifts, please contact us at support@latiera.com.