Refund policy

We offer a 30-day return window, beginning on the date your order is delivered. To request a return, contact us within 30 days of delivery.

Return eligibility

Returned items must be unworn, unused, unaltered, and in their original condition and packaging. Please include your order number or proof of purchase. Items sent back without prior return authorization will not be accepted.

Non-returnable items

Earrings cannot be returned for hygiene reasons unless they arrive damaged, defective, or incorrect. Custom or personalized pieces, gift cards, items clearly marked Final Sale, and items that have been worn, damaged, or altered after delivery are also not eligible for return.

Return shipping

For ordinary returns, including change-of-mind, size, or style returns, the customer is responsible for return shipping costs. Please use a trackable shipping service. We do not charge a restocking fee.

If an item arrives damaged, defective, or incorrect, La Tiera will cover reasonable return shipping costs or provide a return label, as appropriate.

The approved return address and instructions will be provided by email after your request is accepted. Do not send a return to an address shown on the parcel or elsewhere unless we have confirmed it in writing.

Original shipping charges are non-refundable for ordinary returns, except where a refund is required by applicable law.

Damaged, defective, or incorrect items

Please inspect your order after delivery and contact us as soon as possible—preferably within 48 hours—if an item is damaged, defective, or incorrect. Include your order number and clear photographs of the item and packaging so we can resolve the issue promptly.

Exchanges

Exchange requests must be made within 30 days of delivery and are subject to product availability. If the requested item is unavailable, we may offer a refund, store credit, or ask you to place a new order after the original return is approved.

Refunds

After we receive and inspect an approved return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may need additional time to post the refund. If more than 15 business days have passed since we approved your refund, please contact us.

Mandatory consumer rights

This 30-day policy is offered in addition to any mandatory consumer rights that apply in your country or region. Nothing in this policy limits rights that cannot legally be excluded.

Start a return or exchange

Email support@latiera.com with your order number, the item you wish to return, and the reason for the request.