Shipping & Delivery
Shipping & Delivery Policy
At La Tiera, we want your shopping experience to feel simple, smooth, and worry-free. We work with trusted third-party logistics partners to deliver your order safely and efficiently.
Shipping Method
All orders are shipped via air parcel through our third-party logistics partner.
We currently use DDP shipping, which means Delivered Duty Paid. Import duties, taxes, and customs-related charges are handled in advance, so you do not need to worry about unexpected customs fees upon delivery.
Shipping Cost
Standard Tracked Shipping via air parcel is USD 12.00.
If you need extra expedited shipping, please contact us by email before placing your order.
Order Processing Time
In-stock items are usually processed within 1–3 business days after payment is confirmed.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.
Custom-made items require approximately 20 days of processing time, and we will keep you updated on the progress by email.
Delivery Time
Estimated delivery time is:
5–8 business days
Please note that business days do not include weekends or public holidays.
Delivery times may vary slightly depending on your location, local carrier handling, customs processing, weather conditions, or other circumstances beyond our control.
Tracking Your Order
After your order ships, you will receive a tracking number by email.
You can use this tracking number to follow your package until it arrives. Please allow some time for tracking information to update after the package has been dispatched.
Duties, Taxes & Customs
We ship orders using DDP service, which means duties and taxes are prepaid or handled through our shipping arrangement.
This allows customers to enjoy a more concern-free delivery experience, without needing to handle customs payments separately.
If you are unexpectedly asked to pay additional customs fees, please contact us before making payment whenever possible, or send us a receipt so we can review the issue.
Shipping Address
Please make sure your shipping address is complete and accurate before placing your order.
We are not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated shipping information.
If you need to change your shipping address, please contact us as soon as possible. Once an order has been shipped, we may not be able to update the address.
Lost or Delayed Packages
If your package is significantly delayed or appears to be lost, please contact us and we will help check the status with the logistics provider.
While we do our best to ensure smooth delivery, some delays may occur due to local carrier operations, customs inspections, weather, holidays, or other unexpected events.
Contact Us
If you have any questions about shipping or delivery, please contact us at:
Please include your order number so we can assist you more quickly.
